Free Shipping On Orders Over 30$ (AU/NZ Only)!🐳

FAQ

Frequently Asked Questions

1. How secure is my personal information? - Ocean Soul adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

2. How may I track my order?- Your order can be tracked through our website,  please visit the "Track your order" page.

3. How long does the shipping take?- It varies between different products. 
Shipping usually takes 2-3 weeks, but if there's a large number of orders this could be extended to up to sixty days.

4. I've purchased two or more items, but only received one, why? -Sometimes items from the same order will be split into different packages in order to avoid additional fees. You should receive any missing components of your order within two (2) weeks. However, if you don't – please let us know.

5. Do you offer bulk discounts? -Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we’ll be happy to work on a discount for you.

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